Reviews
State Farm® Agent Bailey Caviness
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Leonardo Tyler
October 22, 2026
"I’ve been with State Farm for about a year now for car insurance, and the experience has been fantastic. Using the Drive Safe & Save app has helped me get great rates. Whenever I have questions, the representatives are quick to respond, genuinely helpful, and take the time to clearly explain my coverage as well as other product options without being pushy. Highly recommend this team!"
Debi Harrelson
October 21, 2026
"My experience with State Farm is always pleasant and personable. They make an appt. with me every six months to discuss my policy and explain in detail my coverage, the cost, and answers all questions I have. In addition, they always offer me information on how I can reduce my policy premiums, and inform me when they are going up or down…and why. They have been decreasing lately, which I am grateful for. Thanks State Farm"
Cherry Henderson
October 15, 2026
"Daniel aka Danny Very unprofessional and come across prejudice. I called about my refund from over a month ago that I never received.I have reported this to Corporate office. Including I will be contacting the Better Business Bureau ASAP."
"Ms. Henderson,
Thank you for your feedback. As we attempted to explain during our conversation, the mailing address entered when you purchased your coverage online was incorrect. As a result, the original refund check was mailed to the address provided at that time. Your mailing address has since been corrected, and a replacement refund check is on its way.
Our team made an effort to review your concerns and clarify the circumstances surrounding your refund. Unfortunately, the conversation became unproductive before we could fully address your questions.
I understand that waiting for a refund can be frustrating, and we're always willing to help resolve customer concerns. However, I also expect conversations with my team to remain respectful and professional.
I welcome the opportunity to address any outstanding questions and encourage you to contact me directly via email at bailey@agentbailey.com.
— Bailey Caviness, State Farm Agent"
Khadijah McMillian
August 26, 2026
"He’s been very helpful and provided amazing service for my mother Eddie Marie McMillian"
"Khadijah, thank you so much for providing feedback on behalf of your mother. We are so glad to have Ms. Eddie on board with her new insurance. We look forward to continuing to work with your family! -Bailey"
Michelle K
August 26, 2026
"Cody is the best insurance explainer I've ever talked to. My mother said the same, that he was the first person to ever explain insurance in a way she could understand. He was very nice, very friendly, very funny and personable, he was on the phone with us for over half an hour making sure that we got the best deal, explaining the difference in policy options, and being pleasant in general. We really loved talking to him, which I didn't think I'd ever say about insurance. I can't rave about him enough. Please ask to talk to him if you need help with your insurance!"
"Michelle, thank you so much for sharing your wonderful experience! It's fantastic to hear that Cody made such a positive impression. We're thrilled that both you and your mother found him to be impactful. It's always our goal to make insurance conversations as pleasant and informative as possible. If you ever need further assistance, don't hesitate to reach out! - Bailey"
Wilrod
August 5, 2026
"I had an excellent experience working with State Farm Agent Bailey Caviness. Her professionalism, deep knowledge, and outstanding customer service truly set her apart. If you’re looking for someone who is knowledgeable, professional, and genuinely committed to helping her customers, I highly recommend reaching out to Bailey."
"William, your recommendation means a lot, and I'm thrilled to have been able to assist you with your insurance needs. Providing outstanding customer service and sharing our knowledge as an office is something we truly value. We look forward to working with you into the future. -Bailey"
Molly Grubb
June 25, 2026
"Wonderful customer service! Very helpful!"
"Thank you for the review, Molly! I'm glad we were able to help you with your insurance needs. -Bailey"
Farzana Kalvert
June 24, 2026
"Excellent service have been with them for 30 years"
"Farzana, Thank you so much for this wonderful review and for 30 years of loyalty! That truly means the world to our team. We are so grateful for your continued support over the years and we look forward to many more to come! - Bailey"
Rebecca
May 20, 2026
"Excellent and professional service. Bailey spent time with me, going over coverage options and details thoroughly. I was able to bundle home and auto which resulted in significant savings for me. I would recommend this agency to anyone looking to get great coverage at a fair price."
"Thank you for your feedback, Rebecca! I’m glad to hear you had a positive insurance experience with our office and that your visit was helpful and thorough. We appreciate you taking the time to share this and your recommendation! - Bailey"
Brigid Harding
May 13, 2026
"Bailey was professional & had great customer service. I will recommend to my friends."
"Thank you for the kind review, Brigid! I’m glad to hear you had a positive experience and appreciated the service from our office. We really appreciate your recommendation and are always here if you need anything! - Bailey"
Brandy Booth
May 2, 2026
"Awesome nice people."
"Thank you so much for the 5-star review! -Bailey "
Logan Carpenter
May 2, 2026
"Very friendly!"
"Thank you, Logan! I'm glad to hear that you had a great experience with our team! - Bailey"
Evelyn Vickers
April 30, 2026
"Great job!!!!"
"Thank you for the 5-star review, Evelyn! It truly means a lot to me and my team. We’re grateful for your support and look forward to being here whenever you need us. - Bailey "
Pat Nelson
April 7, 2026
"The agent, Cody, diligently found all the discounts he could for me and my car insurance rate is much more reasonable than it was with the other company!"
"Ms. Nelson, thank you so much for the review! I'm happy to hear Cody was able to help you find the best value for your insurance needs. -Bailey"
jerry halbur
March 30, 2026
"Cody wad awesome!!!"
"Jerry, thank you so much! We’re thrilled to hear Cody made such a great impression. Your kind words mean a lot to him and our team! - Bailey "
Jennifer Ludgood
March 2, 2026
"Cody at State Farm made this such a great experience on top of already getting better rates for both vehicle and home insurance! I have been with another insurance carrier for years but Cody was knowledgeable and personable which made the decision to switch so easy!"
"Jennifer, thank you for sharing your experience! I’m thrilled to hear that our team has made you feel welcome and supported every time you visit. It means a lot to know that our efforts to go the extra mile are appreciated. We look forward to continuing to serve you for years to come! - Bailey"
Nugget King
February 26, 2026
"Codys a W guy!!!! Got me $150 less than what I was originally paying B)"
"Hello, thank you for the 5-star review! It truly means a lot to me and my team. We’re grateful for your support and look forward to being here whenever you need us. - Bailey"
Aldria Simmons
February 12, 2026
"Great customer service sales he got my quote to where I am okay with it. Everything was done and a timely manner"
"Thank you so much, Aldria! I’m glad we could take care of everything for you in a timely manner. We’re always here if you need anything! - Bailey "
Xsu Xsu
January 28, 2026
"Cody is amazing!!"
"Thank you so much for the 5-star review! We appreciate your feedback and look forward to continuing to work with you in the future."
Vanessa Cc
January 22, 2026
"Cody was a delight, wasnt pushy and was able to answer my inquiries..I look forward to adding services."
"Vanessa, thank you so much for giving us the opportunity to help you with your renters insurance. We look forward to assisting you into the future!"
Carla Kabwatha
January 15, 2026
"Cody was absolutely amazing! His expertise in home, auto, and life insurance propelled me to purchase all three, without reservation. In addition to the affordable quotes, his personable customer service skills made my experience completely stress-free. Cody, thank you so much for your exemplary service."
"Carla, thank you so much for sharing your experience! I’m thrilled to hear that Cody was able to make the process smooth and stress-free while helping you with your home, auto, and life insurance. We truly appreciate your kind words and are so glad you feel confident in your coverage! - Bailey"
James Brown
January 12, 2026
"I recently had insurance premium increase thru another provider, no fault of my own..
I spoke w/Cody At statefarm, he was friendly, professional and highly efficient.. and walked me thru setting up a new policy w/lower rate..
And I couldn't be more pleased..*"
"Mr. Brown, thank you so much for your kind words! I'm delighted to hear that Cody provided you with friendly, professional, and efficient service, and that you’re pleased with your new policy. If you ever need anything else, don’t hesitate to reach out. We appreciate your trust at Bailey Crommelin-Caviness State Farm!"
Adeleke Eko
December 30, 2025
"Cody was extremely helpful!!!"
"Adeleke, thank you for your kind words! We’re delighted to hear that Cody was able to assist you and that you had a positive experience. We appreciate your feedback and look forward to helping you again in the future! - Bailey "
mimi english
December 29, 2025
"I appreciate Cody and his outstanding customer service. In a world full of AI it is truly refreshing to have been able to speak with a live operator. He was very knowledgeable, helpful and answered all my questions and also informed me of state farms orher services. Cody was not once rude, pushy or over bearing as some representatives can be. I will truly reach back out to this representative and this office because of his service. I will be calling him for my car insurance in the near future.
" Cody you rock" please continue to be the outstanding STATE FARM REPRESENTATIVE YOU ARE. ❤️❤️❤️💙
SINCERELY
MISS ENGLISH"
"Ms. English, thank you so much for your kind and thoughtful review! I'm thrilled to hear that Cody provided you with such outstanding customer service. It's wonderful to know that his knowledge, helpfulness, and genuine approach made your experience refreshing and positive. I truly appreciate your trust, and we look forward to assisting you with your car insurance and any other needs you may have in the future. Cody will be delighted to hear your kind words! Thanks again for choosing my office and for sharing your experience."
Syeelah Stoessel
December 2, 2025
"Had a great experience with Cody from StateFarm! Showed great customer service by answering questions and being patient. Cody helped me get a great deal by bundling my auto and life insurance. Compared to the quotes I received online for insurance, I saved some money with StateFarm! Thanks so much Cody!"
"Syeelah, thank you so much for the feedback for Cody! I'm glad he was able to help you find savings and value by bundling your auto insurance and life insurance together. Let us know if we can be of further assistance in the future!"